As the automotive industry navigates rapid changes in vehicle technology and consumer demand, Chris Nightingale, Divisional Director of TCH Leasing, shares his insights on the company’s enduring success and what’s next for the business.
One of the country’s top 30 vehicle leasing companies, TCH has a long-standing history of 60-plus years in the sector. It was established as part of the broader TC Harrison Group, which celebrated its 93rd anniversary this year. Chris Nightingale’s journey with the company began in 2000, and after more than two decades, he’s now at the helm, guiding the business through its sixth decade of operations.
“I joined initially as a remarketing manager, focusing on selling fleet vehicles after their return,” Chris explains. “My background was in used cars, and I was brought on board by the then chairman, Mike Muscroft, and Jim Harrison. Over the years, I’ve taken on various roles within the company, from head of operations to sales director, and now Divisional Director.”
“It’s about building relationships, and I believe that’s why many of our team members and clients have been with us for a long time.”
Adapting to Industry Shifts
Chris has witnessed considerable changes in the automotive sector throughout his tenure, particularly in vehicle technology and fuel types. “The industry has shifted from a predominantly petrol culture to diesel, then hybrid, and now electric,” he says. “We’re going through a massive change at the moment, and it’s uncertain where it will end. Hydrogen could also come into play as a fuel of choice, making it a challenging period for businesses to navigate.”
The transition to electric vehicles (EVs) has posed particular difficulties for leasing companies. “The challenge is not just about transitioning to EVs, but also making them accessible to the masses at a competitive price point,” Chris adds. “For example, a customer who used to buy a VW Golf for around £12,000 now has to spend over £20,000 on an electric alternative. Their income hasn’t increased proportionately to support this shift, which can make managing and remarketing these vehicles more complex.”
A Personal Approach
Despite these challenges, TCH Leasing continues to differentiate itself through its commitment to personalised service, a hallmark of the company’s ethos. “What sets us apart from many other leasing companies is our personal touch,” Chris explains. “We’re not a call centre. Customers know who they’re dealing with and can reach out to us directly. It’s about building relationships, and I believe that’s why many of our team members and clients have been with us for a long time.”
Chris attributes the company’s longevity to its family-driven culture and the connection between the team and the Harrison family, who remain actively involved in the business. “The Harrisons are visible and approachable. You can pick up the phone and have a conversation with the chairman, which isn’t something you see in every business. Longevity is a big thing here – many of us have been with the company for what would be considered a long time in most businesses.”
The Road Ahead
With TCH Leasing operating a fleet of around 7,500 vehicles and managing a growing number of others, the business is steadily expanding. “The plan is to grow our fleet carefully over the next five years,” Chris shares. “We’ve rebounded well since the challenges of Covid, and while vehicle shortages were a major issue, the situation is now stabilising.”
Looking ahead, the focus is on maintaining steady growth and adapting to the ongoing changes in the market. The company’s recent acquisition of another JCB dealership highlights the broader group’s commitment to investment and expansion. “We’re now up to 750 employees across the group,” Chris notes. “This acquisition reinforces our position as the largest JCB dealer in the UK.”
As the TC Harrison Group approaches its centenary, Chris and his team are determined to uphold the company’s legacy while embracing innovation. “We’re excited about what the future holds and will continue pushing the business forward,” he concludes. “When we hit 100 years, it will certainly be a big cause for celebration.”
For more information on TCH Leasing and how they can help you navigate your fleet vehicle needs, visit www.tchleasing.co.uk or call 0333 014 6059
