Sheffield contact centre CC33 is ramping up its employee support by having trained mental health aiders on site to support a new wellbeing hub.
The company, based on Ecclesall Road, now has four first aiders on site who can provide support to staff who are struggling with their mental health.
It forms part of CC33’s employee wellbeing benefits, which include a ‘505’ breakout area, a ‘Zen’ quiet space for people to relax and recharge in, an on-site barber for men to talk, as well as a new wellbeing hub. The team also get a free breakfast and cheap lunches from ‘Café 33’, the company’s on-site eatery.
Alongside the benefits package, CC33 has established five key principles for staff in a bid to safeguard wellbeing and help maintain positive mental health at work. These ‘people promises’ are posted on the walls of CC33’s offices and encourage trusting each other, listening to others and thanking people for their help and togetherness.
Alan Cassidy, HR director at CC33, said: “With the current cost of living crisis and the turbulent times of the past few years, we know there has never been a more important time to ensure that the mental health of our staff is protected.
“Many of our staff are young people who have worked through lockdown and may have been through tough times, so we need to be there for them if they need our support.
“Our new wellbeing hub will enhance the support available to our staff too. We’ll be there to listen and offer support where we can – it’s just one part of our wellbeing support package, which we are continually refining and developing.”
CC33 is a South Yorkshire-based customer service provider founded in 2012 by Paul Fletcher. It combines a people-centric focus with a technology-enabled approach and caters for clients of all sizes.
