Sheffield-based contact centre CC33 pride themselves in delivering excellent customer service for their clients and customers.
In business since 2012, Sheffield-based contact centre service business CC33 has seen its revenue double every year for the last five years.
The development of the firm’s dedicated client services team was implemented to further develop CC33’s excellent relationships with clients.
The team consists of six industry professionals and is led by Judy Unwin who has more than 15 years’ experience in the client services industry.
The team works across all sectors and feeds into each department to ensure that excellent customer service quality measures are consistent.
CC33 focus their business plan on integrated marketing, contact strategies and combining communication platforms to deliver the best possible service to clients. The firm operates via a multi channel approach which sees teams able to communicate with customers in multiple ways.
Since the business was founded in 2012, CC33’s managing director Paul Fletcher set out to operate a very tailored offering to clients, and development of the client services team has strengthened this. The team’s combined industry knowledge ensures that clients and in turn their customers are always kept satisfied.
The firm has adopted a consultancy-based approach keeping CC33 one step ahead of its competitors, meaning it can always extend its current services to meet more of its clients’ demands – for example, introducing more projects and campaigns to existing contracts.
The transparent relationship allows the client to see the exact day-to-day work CC33 is doing for them too and allows a more trusted relationship which in turn lends to higher client retention. One of the key benefits that this transparency allows is the ability for clients to ‘live listen anytime, anywhere’ – meaning clients can log into CC33’s phone system and listen to any client call it conducts on their campaign easily and without notice. This is a real benefit for clients and is exceedingly rare in the industry!
CC33 believe that giving clients unlimited access to the work they do, not only builds trust, but it enables clients to be fully up to date.
CC33 are market leaders in their sector. Working across more than 30 blue chip clients for 10 years, the firm has shown a consistent level of growth, expansion and profit every single year.
Head of client services at CC33 Judy Unwin has a proven history of project managing new campaigns through the initiation phase and cites responsibilities for the management of several large and successful FCA regulated campaigns as part pf her wealth of experience. Judy has exceptionally high standards around quality control and attention to detail – a perfect leader for the firm’s client services team, and the perfect person to ensure her clients get the best service.
Judy is the conduit between clients and customers and CC33’s operational team, ensuring that standards and performance results are delivered and exceeded.
Judy says: “At CC33 we understand the importance of embedding clients’ brand values within our business and our output. The client services team plays a key role in bringing values to life through every aspect of client campaigns and ensures we hit all targets and aims.”
Get in touch to find out how CC33 can help your business: info@cc33.co.uk
