Three employees at South Yorkshire based contact centre CC33 are celebrating career progression and long-service after hailing the firm’s workplace culture as ‘heart-warming’, ‘motivating’ and ‘supportive’.
Nathan Wilson, Team Manager at CC33, started out as a Sales Apprentice more than eight years ago and has since gone from strength to strength. Nathan’s role sees him oversee a team of 18, provide specialist training and manage key clients.
Nathan (pictured) puts his long service down to the company’s strong commitment to company culture. He said: “CC33 is more than ‘just a call centre’, it is a place where you can really grow a career and feel motivated in doing so. The company goes above and beyond for its staff, and I think that is why we have such good staff retention.
“They provide great company benefits and also really care about us which is one of the reasons why I see myself here for a long time.
“A lot of workplaces have a list of ‘values’, but at CC33 all staff members live and breathe them to ensure we are working at our best for not only our clients but for ourselves.”
CC33 is committed to providing excellent employee benefits and have a robust internal engagement programme to ensure people reach their true potential. All employees follow the company’s ‘Dependability, Respect, Innovation, Value, Efficiency’ (DRIVE) value system and use it in every client interaction, every day.
Andy Ward started his CC33 career more than five years ago as a Sales Apprentice and is now a Team Manager where he oversees a 16-strong-team.
Andy said: “CC33 treat everyone with the utmost respect and all doors are always open. There is a huge support network for all teams and there is always someone there to speak to – regardless of the issue. It is truly heart-warming to work somewhere that doesn’t just encourage you to do your best but somewhere that really cares.
“CC33 is a people company and puts the agents at the heart of the business. Our Senior Management and Directors are the most approachable I have ever worked with, and this is the happiest I have ever been in a role. I look forward to a long career with CC33.”
Jakob Barnes progressed from Sales Agent to Operations Support and oversees sales and customer service campaigns. Jakob praises CC33 for their ongoing support. He said: “I think the main thing that sets CC33 apart from other contact centres is our willingness to look inwards to develop people and help the company grow from within.
“CC33 genuinely cares about its people and actively looks to support each and every single agent and manager to become the best they can be.”
