Paul Fletcher, Managing Director and Founder of South Yorkshire based contact centre CC33, tells unLTD about where it all started:
I was inspired to start my business by …
I had a daughter at the same time as starting CC33 and I wanted to build something for her and my family that they’d be proud of me for creating.
At the time, I saw a gap in the market for a transparent, high quality, end to end contact centre solution that would focus on work delivery rather than the numbers of ‘bums on a seat’ mentality. I’d worked for companies and owned companies, but never was an MD.
I always wanted to progress, so it was my next obvious step in my career to take.
My favourite thing about running my business is …
The people I work with, 100%. Whether they are employees, clients or suppliers, meeting new people is great. I also love the buzz of delivering a successful campaign and the fast-paced environment of a sales floor.
The three words that best describe my business are …
Focused, ambitious and teamwork
Sheffield City Region is a great place to start a business because…
The support from fellow business owners. Most people want Sheffield businesses to be a success and the competition breeds great delivery in our sector.
The best advice I ever got was …
Don’t try and be everything to everyone, focus on what your business is good at.
The worst advice I ever got was …
Build your business on cost per acquisition deals.
The organisations that have supported me and my business include …
CRM technology company, Maxcontact, third party infrastructure providers, Birchenall Howden Limited and IT providers, DCC.
The main challenges facing my industry/sector are…
The main challenges facing the industry are technical changes and keeping up with the latest software and developments.
In 5 years’ time I expect my business to …
I predict that CC33 will be incorporated into a larger organisation in five years.
