Business support and compliance manager at Brook Corporate Developments, Andrew Rowley, explains the bespoke support service the company offers and one business which has benefited.
If you approach us at Brook seeking some support for your business, the likelihood is that I will be one of the first people you come into contact with. Regardless of the level or type of support a business needs, we always have a business support manager who remains a constant part of the process and acts as a point of contact at all times. You may work with several different trainers or consultants, but our team of business support managers will be there to oversee the entire process.
Most businesses come to us having already identified a need, but we will work with them to put together a package of support that is overseen by our Business Support Managers. We don’t follow a specific formula or template – the diagnostic work we do at an early stage allows us to flush out what a business’s need is, and we then write a proposal of how we think we can help them which is completely bespoke to that business.
A key aspect of our consultancy work is to integrate ourselves within the business – we don’t just want to be seen as an external provider. We firmly consider ourselves as an extension of all the businesses we work with, and that relationship doesn’t just end when their requirements are met either. A key part of my role is to maintain regular contact with clients to ensure that the systems we have put in place are working as they should, or that any further training needs they have identified can be delivered.
A great example of the way we work is the support we have recently been providing for a large Yorkshire-based manufacturing organisation. The company had seen extensive changes to its management structure and came to us looking for supervisory training.
As we do with all new clients, I went out to visit the business and they talked me through the story of the company and the changes that had been made recently. These conversations led me to realise that in fact, the company would benefit more from audit training than supervisory training. We then ran a five-day course with some of the company’s staff to give them the audit training they needed, which was a much smaller undertaking for the company.
It is very easy for consultancy firms like ours to deliver what the client claims they need, but what sets us apart at Brook is that we don’t just go into a business, deliver a service they think they need and then leave. We do our own audit and make recommendations for what we think they need, and that can sometimes be to our detriment in terms of the level of business we are getting from them, but we are a proud believer in integrity and providing as much or as little support as our clients need from us.
To book a consultation with Brook Corporate Developments, visit enquiries@brookconsult.co.uk or call 01226 240435.
