In business since 2012, Sheffield-based contact centre CC33 has seen its revenue double every year for the last five years.
The development of the firm’s dedicated client services team was implemented to help further develop CC33’s excellent client relationships.
The team consists of industry professionals led by client services director Judy Unwin, who has more than 15 years’ experience in the client services industry. It works with clients to design and implement the right service that delivers their customer targets whilst perfectly aligning their culture and brand.
Judy has a proven track record of project managing new campaigns through the initiation phase and cites responsibilities for the management of several large and successful FCA regulated campaigns as part of her wealth of experience. She has exceptionally high standards around quality control and attention to detail – a perfect leader for the firm’s client services team, and the perfect person to ensure her clients get the best.
Judy said: “We believe in representing our client’s brand and requirements to the letter. Our client services team ensure we can do just that. By constantly challenging our internal delivery teams on performance, value and efficiency we ensure we get the best for our clients.”
As director of client partnerships and operations, Judy is the conduit between clients and customers and CC33’s operational team, ensuring that standards and performance results are delivered and exceeded. She sees the client service team as the glue in business, ensuring that everything comes together and sticks.
Judy added: “At CC33 we understand the importance of embedding our clients’ brand values meaning they can be confident in CC33 being an extension to their business. This ensures we deliver for our clients’ customers exactly how they would do internally, including hitting all targets and aims.”
CC33’s focus is creating a great place to work for its employees, which in turn ensures that their people give their clients’ campaigns their absolute best, something evident in the high performance of the campaigns CC33 has.
Since the business was founded in 2012, CC33’s managing director Paul Fletcher set out to operate a tailored offering to clients and the development of the client services team has served to strengthen this. The team’s combined industry knowledge ensures that clients and in turn their customers are always satisfied.
The firm has adopted a consultancy-based approach, keeping CC33 one step ahead of its competitors, meaning the company can always extend its current services to meet clients’ demands – for example, introducing more projects and campaigns to existing contracts.
The transparent relationship allows the client to see the exact day-to-day work CC33 is doing for them and allows a more trusted relationship which in turn leads to higher client retention. One of the key benefits that this transparency allows is the ability for clients to live listen anytime, anywhere. This is done by logging into CC33’s phone system and enables the client to listen to any call easily and without notice. This is a real benefit for clients and is very rare in the industry.
CC33 believes that giving clients unlimited access to the company’s work not only builds trust, but also enables clients to be fully up to date.
CC33 is a market leader in its sector. Working across more than 30 blue chip clients for ten years, the firm has shown a consistent level of growth, expansion and profit year after year.
To find out how CC33 can help your business, email info@cc33.co.uk.
