South Yorkshire contact centre CC33 is delighted to announce the appointment of four senior management team members as part of their latest recruitment drive.

Joey Abubaker (main image above) joins as Operational Lead where he will be leading a brand-new campaign, defining scope and developing customer and client relationships with defined strategies. He joins CC33 from a business management background across the insurance, utilities and financial services sectors.

Hayden Hale takes up the role of Training Manager following more than 18 years in learning and development in both the private and public sectors. He will deliver company communications to both newly hired and existing staff, designing training curricula and ensuring new hire training is delivered to exceed client expectations.

Hayden will work closely with other departments to ensure company objectives are achieved along with ensuring all training documentation is up to date.

Chris Wicks has been appointed as Operations Manager, having previously worked in the commercial department of Sky as an Operations Manager for the past two years.

Chris will oversee the coaching and development arm of the business to help drive commercial performance and ensure high engagement within both teams and clients.

Joining the Rotherham office is Michael Mehtar as Head of Outbound Sales. Michael will develop existing outbound accounts where he will help them to grow with CC33 and ensure the clients are maximising the firm’s service offering.

Michael joins CC33 following a five-year stint as an Operations Director in Dubai and has remained in the contact centre industry for 20 years.

CC33 are currently undergoing a period of rapid growth, recently creating 400 jobs across their two offices – one on Ecclesall Road in Sheffield and the other on Mansfield Road in Rotherham.

Joey Abubaker, CC33’s new Operational Lead, said: “I am looking forward to working alongside the senior management team to drive the business in a new direction which will include bringing a ‘customer-centric’ mindset and breeding a culture of engaged staff.”

Paul Fletcher, Managing Director at CC33, said: “It is fantastic to be able to welcome our latest recruits to the CC33 family.

“Each appointment brings with them a wealth of experience which will add a huge amount of value to the business. We can’t wait to see how their fresh ideas facilitate our growth plans throughout 2021.”